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Anna University Question Paper Code :80314
M.B.A. DEGREE EXAMINATION, JANUARY 2014.
First Semester
BA 7104 — TOTAL QUALITY MANAGEMENT
(Regulation 2013)
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PART A — (10 x 2 = 20 marks)
1. Show the expression of quality costs in mathematical terms.
2. What are the characteristics of quality vision statement?
3. Mention the importance of A.V. Feigenbaum's cycle time reduction methodology.
4. Define replication.
5. Define type II error.
6. How the upper and lower capability indices is fixed?
7. How is express failure mode critically number determined?
8. List out the sources for Benchmarking.
9. How to classify quality audit on the basis of area of coverage?
10. Define empowerment in quality aspects.
PART B — (5 x 16 = 80 marks)
11. (a) Discuss in detail the dimensions of quality and its relevance in productivity efficiency. (16)
(b) Describe the cost of quality in detail with respect to the service based industry. (16)
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